Be In The Know
Important Information – Please Read Below
To ensure you have all the details you need, we kindly ask you to read all the information below carefully. This will help you stay informed and avoid any confusion. If you have any questions or need further clarification, feel free to reach out to us for assistance. Thank you for taking the time to review this important information!
Terms and Conditions
introduction
These terms and conditions govern your use of EandC parking ltd services and website. By using our services, you agree to comply with these terms. If you do not agree, please do not use our services.
Services Provided
EandC parking ltd offers secure event parking, pre-booking services, and additional amenities such as luggage storage, 24/7 CCTV monitoring, and ANPR in operation.
Booking and Payments
- Reservations: Parking spaces must be reserved in advance via our website.
- Payment: Payments must be made at the time of booking through the available payment methods on our website.
- Cancellation and Refunds: Cancellations must be made at least 2 weeks before the booking time for a full refund. No refunds will be given for cancellations made within 2 weeks of the booking time.
Parking Regulations
- Parking Area Usage: Only park in the designated spaces. Unauthorised parking may result in fines or towing at the owner’s expense.
- Vehicle Security: While we provide 24/7 CCTV monitoring and security patrols, EandC parking ltd is not liable for any damage or theft of vehicles or belongings.
- Prohibited Items: No hazardous materials or illegal items are allowed in parked vehicles.
Liability
EandC parking ltd is not liable for any indirect, consequential, or punitive damages arising from the use of our services. Our liability for any direct damages is limited to the amount paid for the parking service.
Customer Conduct
Customers are expected to behave respectfully towards staff and other customers. Any abusive or disruptive behaviour may result in the termination of services without a refund.
Privacy Policy
Your personal information will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts of Manchester, UK.
Contact Information
For any questions or concerns regarding these terms, please contact us at:
- Email: Parking@commsec.co.uk
Privacy Policy
Introduction
EandC Parking Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
- Personal Information: Name, email address, phone number, vehicle registration number, and payment information collected during booking.
- Usage Data: Information on how you use our website, including IP address, browser type, and access times.
How We Use Your Information
- Service Provision: To process bookings, provide customer support, and enhance your experience.
- Communication: To send booking confirmations, updates, and promotional materials (if consented).
- Security: To maintain the safety and security of our services and website.
Sharing Your Information
- Third-Party Service Providers: We may share information with third parties who assist in providing our services, such as payment processors.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Data Security
We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Cookies
Our website uses cookies to enhance user experience, analyse site usage, and assist in our marketing efforts. You can control cookie settings through your browser.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at the details provided below.
Changes to This Policy
We may update this policy periodically. Changes will be posted on our website and will take effect immediately.
Contact Us
For questions or concerns regarding this privacy policy, please contact us at:
- Email: Parking@commsec.co.uk
Refund and Cancelation Policy
At EandC Parking Ltd, we strive to ensure a smooth and satisfying experience for all our customers. Our Cancellation & Refund Policy outlines the conditions under which refunds may be issued and the timelines associated with cancellations.
- General Cancellation & Refund Policy
- We offer refunds for cancellations made more than 14 days prior to the scheduled parking start date.
- Cancellations made 7 days before the scheduled arrival time are subject to a £10 cancellation fee.
- All refund requests must be submitted via email to Parking@commsec.co.uk .
- Once accepted, refunds will be processed within 10 business days of receiving the cancellation request.
- Payment refunds will be issued to the original payment method.
- No Refunds for Cancellations Within 7 Days
- If a cancellation is made within 7 days of the scheduled parking start date, no refund will be provided.
- This policy applies to all parking services, regardless of the length of the booking.
- No Refunds for cancellations AFTER the event.
- If you did not arrive or check in for your pre-booked event, we cannot offer refunds AFTER the event.
- Refund for Service Errors/Rescheduling
- If EandC Parking Ltd is unable to provide the service as described due to an error on our part, a full refund will be issued.
- Service errors include incorrect booking confirmations, unavailable parking spaces, or any other failure to deliver the booked service.
- Rescheduling: In some cases, rescheduling may be allowed subject to availability, and a £15 rescheduling fee will apply.
- Exceptional Circumstances
- In the event of unforeseen circumstances such as extreme weather, natural disasters, or other events that make it impossible to use our parking service, EandC Parking Ltd may, at its discretion, offer a refund or credit.
- In such cases, proof of the exceptional circumstance may be required for review.
- Changes to Booking/Modifications
- Customers may request changes to their booking (e.g., changing dates or times) more than 14 days before the scheduled start date.
- If changes are requested within the 14-day window, an administrative fee may apply.
- Requests for changes must be submitted through our customer service team.
- Exclusions
- EandC Parking Ltd is not responsible for cancellations due to circumstances beyond our control, such as extreme weather, strikes, or third-party disruptions. In these cases, no refunds will be issued.
- No refunds are available for “no-show” bookings where the customer does not arrive during the booking period.
- How to Request a Refund
- To request a refund, please contact our customer service team at Parking@commsec.co.uk with your booking reference and reason for cancellation.
- Refunds will be processed in the same method of payment used for the booking.
- Contact Us
- If you have any questions regarding our Cancellation & Refund Policy, please contact us at:
- Email: Parking@commsec.co.uk
- Website: www.etihad-and-coop-live-off-site-parking.co.uk
Parking with ease
let us take the stress out of parking for the events and you can enjoy the day with E and C Parking LTD
Professional services
We offer a range of specialized services tailored to meet your individual needs. Our approach is focused on understanding and responding to what you require, providing effective and practical solutions.
What we do
We offer a safe and secure car parking experience
only a short walk to both CO-OP live and The Etihad Stadium
easy entry and exit
no blocking in
individual bays
cctv and lighting in the carparks
